Question 1

What is ShieldVase?

Accepted Answer

ShieldVase is a B2B marketplace for industrial materials, connecting suppliers and buyers.

Question 2

How do I sign up?

Accepted Answer

Click the "Sign Up" button, fill in your details, and verify your email.

Question 3

Can I order without using the website?

Accepted Answer

Yes — message our WhatsApp bot to add items to your cart, see your full price breakdown, and pay with a secure link sent right in the chat. See the Order via WhatsApp page for details.

Question 4

Do I need an account to use the WhatsApp bot?

Accepted Answer

No existing account or password is needed — the bot sets one up for you as you go. The same login works on the website afterward too.

Question 5

How do I place an order?

Accepted Answer

Browse products, add items to your cart, and checkout. Select payment method and confirm your order.

Question 6

Can I buy in bulk?

Accepted Answer

Yes, bulk pricing is available. Discounts are applied automatically.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, bank transfers, and PayPal.

Question 8

What is ShieldVase Price Lock?

Accepted Answer

Price Lock lets you secure a verified vendor's current price on a material by paying a deposit up front. The price is held for that deal's lock period even if the vendor's price changes before you complete the purchase. See the Price Lock page for full details.

Question 9

What is ShieldVase Group Buy?

Accepted Answer

Group Buy lets multiple buyers pool their order quantities toward one vendor's volume target on a specific deal. Once the target is reached, everyone in that deal gets the discounted group price. See the Group Buy page for full details.

Question 10

Do I need to be a registered SME to join a deal?

Accepted Answer

Yes — Price Lock and Group Buy deals are joined from your SME dashboard, so you'll need a ShieldVase account to participate.

Question 11

How long does delivery take?

Accepted Answer

Delivery times depend on your location and supplier availability. Estimated times are displayed at checkout.

Question 12

Do you offer international shipping?

Accepted Answer

Yes, we facilitate global shipping for selected products.

Question 13

What is the return policy?

Accepted Answer

Returns are accepted within 7 days if the item is defective or incorrect.

Question 14

How do I request a refund?

Accepted Answer

Contact support@shieldvase.io with your order details.

Question 15

Is my data secure?

Accepted Answer

Yes, we use SSL encryption and follow strict security protocols.

Question 16

How do I reset my password?

Accepted Answer

Go to the Login page, click "Forgot Password," and follow the instructions.

Frequently Asked Questions

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Frequently Asked Questions

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Frequently Asked Questions

General Questions

Buying & Orders

Price Lock & Group Buy

Shipping & Delivery

Returns & Refunds

Security & Account Management

Still Need Help?

Frequently Asked Questions

General Questions

Buying & Orders

Price Lock & Group Buy

Shipping & Delivery

Returns & Refunds

Security & Account Management

Still Need Help?